At Practice Performance Partners, we’re here to support eye care professionals with practical insight, strategic guidance, and the latest updates from across our partner organizations. From compliance trends to operational best practices, our blog is a place to explore what’s new, what’s changing, and what’s worth paying attention to. Scroll through the categories below to find the content that matters most to your practice.
Unfortunately, if you see patients, you will encounter difficult and or rude ones. Good customer service skills will usually help you deal with almost all of them but occasionally a situation will arise where you need to "fire" a patient. While Dr. DeLoach and I have...
Here we go again. Over the past two years USACIS has issued proposed or impending changes to the I-9 system of employee verification. Most of these were recalled. Now we have another somewhat last-minute change in the I-9 system that WILL go into effect. In general,...
Once again, PCS is getting calls from clients about certain companies providing inaccurate information regarding the Federal HIPAA program. These "sales/scare" tactics are unfortunately nothing new. If you are contacted by companies and their high-pressure sales...
|| Perspectives of a New Grad with Dr. Justine Blumenstock || Today we welcome to the show my colleague and associate optometrist at my practice, Dr. Justine Blumenstock. We had a great conversation about how her first year out of school has been, what it's...
|| Doing Something is Better Than Doing Nothing with Dr. Cheryl Chapman || Today we welcome my friend, colleague, and business partner for Peeq Pro, Dr. Cheryl Chapman. We talked about lid hygiene, why we started Peeq Pro, how doctors should feel confident...
|| Developing Your Physical Location || Welcome to The Chris Wolfe Podcast Jeremy Burroughs from CARR Real Estate. We talked about how optometrists can negotiate on their practice properties, what is hard to negotiate into your arrangement, the types of...
USCDI, MIPS, QPP, CURES, CDS…it can all be quite confusing, but let’s try to simplify it: USCDI stands for United States Core Data for Interoperability (USCDI) and it is just a way to standardize information in an EHR system so it can be shared with others (kind of...
Congress has passed a law regarding pregnant workers that will go into effect June 27, 2023. While short notice, an explanation will show that the impact of this law is not as far-reaching as some blogs and HR “specialists” have reported. What Does The Law Say? The...
|| Independent Insights with Dr. Aaron Werner || Welcome to the show my friend and fellow podcaster, Dr. Aaron Werner. We talked about current legislative issues that are going on in the profession, ophthalmology vs optometry, the future of the...
|| Leaving the Nest with Kathleen Pellegrino || Today we welcome Kathleen Pellegrino to the show! She has her own podcast called Leaving the Nest and works for Rocs Grad Staffing. We discussed what new employees are looking for when they are entering the...
