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PCI Compliance
We get questions fairly regularly about PCI compliance and what it means for the practice. In this article we will give a brief overview of what it means for the practice. What is PCI Compliance? PCI compliance, or payment card industry compliance, refers to a set of...
How to deal with Online Reviews
There are 3 options when it comes to responding to online reviews: Don’t respond at all - The safest, but not always practical Respond in a completely generic way, - The office must be VERY careful not to confirm any patient details or even that the poster is a...
Employee Terminations – Parting Is Such Sweet Sorrow
As a compliance company specializing in human resource management, employee termination problems are a weekly issue – at a minimum. Like many issues in HR, the rules can be very complex and often don’t even follow common sense. To start, let’s clarify that the...
How and when do you “fire” a patient
Unfortunately, if you see patients, you will encounter difficult and or rude ones. Good customer service skills will usually help you deal with almost all of them but occasionally a situation will arise where you need to "fire" a patient. While Dr. DeLoach and I have...
Once Again….New I-9 Form Regulations
Here we go again. Over the past two years USACIS has issued proposed or impending changes to the I-9 system of employee verification. Most of these were recalled. Now we have another somewhat last-minute change in the I-9 system that WILL go into effect. In general,...